Privacy Policy

Last updated: [19 November 2025]

This Privacy Policy explains how Norms Electrical and Mechanical Services Pty Ltd (referred to as “we”, “us”, “our”) collects, uses, discloses and protects your personal information.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or otherwise providing us with your personal information, you agree to this Privacy Policy.

1. What personal information we collect

The type of personal information we collect depends on how you interact with us. It may include:

Contact details – name, company name, job title, phone number, email address, postal or site address

Enquiry and project details – information you provide when requesting a quote, asking for service, or discussing a job

Billing details – ABN, purchase order details, accounts contact and other information needed for invoicing

Worksite information – site locations, site contacts, access requirements and safety information

Communication records – emails, messages, notes from phone calls and meetings

Website usage information – IP address, browser type, pages viewed and time spent on our website (usually collected via cookies and analytics tools).

We generally do not need to collect sensitive information. If we ever do (for example, health information related to a site visit or incident), we will only collect and use it with your consent or as otherwise permitted by law.

2. How we collect personal information

We collect personal information in several ways, including when you:

fill out a contact or request a quote form on our website

call, text or email us

meet with us on-site or at your premises

engage us to provide services

provide feedback or respond to a survey.

We may also collect information from third parties where it is not reasonable or practical to collect it directly from you, for example:

from your colleagues or co-workers when they list you as a site or project contact

from contractors, suppliers or partners we are working with on a project

from publicly available sources (such as company websites or LinkedIn).

3. Why we collect and use your information

We collect, hold and use personal information for purposes including:

Providing our services – quoting, planning, delivering and supporting electrical, mechanical and crane work

Communication – responding to enquiries, project updates, confirming site visits and booking in work

Safety and compliance – meeting WHS obligations, site access requirements and legal obligations

Administration and accounts – invoicing, payment processing, record keeping and managing our business

Improving our services – analysing how clients use our website and services so we can improve them

Marketing and updates – sending information about our services, projects or fundraising activities (for example, our support of Camp Quality), where you have not opted out of receiving such communications.

You can opt out of marketing communications at any time by using the unsubscribe option in our emails or contacting us directly.

4. Disclosure of personal information

We may disclose your personal information to:

our employees and trusted contractors who need the information to perform their work

IT and cloud service providers (such as email hosting, data storage and website hosting providers)

professional advisers (accountants, insurers, lawyers)

other trades or service providers where it is necessary to coordinate work on your site

regulators, insurers or others as required or authorised by law (for example in relation to an incident or claim).

We do not sell your personal information to anyone.

Some of our IT or cloud service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected and that the overseas recipient does not breach the Australian Privacy Principles.

5. Cookies and website analytics

Our website may use cookies and similar technologies to:

help the site function properly

understand how visitors use the site

improve performance and user experience.

We may use website analytics tools (such as Google Analytics) to collect non-identifying information like:

pages visited

time spent on pages

device and browser type

approximate location (e.g. city or region).

You can usually disable cookies in your browser settings, but this may affect how the website functions.

6. How we store and protect your information

We take reasonable steps to protect the personal information we hold from:

misuse, interference and loss

unauthorised access, modification or disclosure.

These steps include:

restricting access to personal information to people who need it to do their job

using passwords and other security measures on our systems

working with reputable IT and cloud service providers.

While we take care with security, no method of transmission or storage over the internet is completely secure. We cannot guarantee the absolute security of your information.

We keep personal information only for as long as it is needed for our business purposes or as required by law, and then take reasonable steps to destroy or de-identify it.

7. Access and correction

You have the right to:

request access to the personal information we hold about you; and

request correction if you believe that information is inaccurate, out of date, incomplete or misleading.

To do this, please contact us using the details at the end of this Policy. We may ask you to verify your identity before providing access or making changes.

In some cases, the law may allow us to refuse access (for example, if providing access would unreasonably impact the privacy of others or breach confidentiality). If we refuse access or correction, we will explain why.

8. Privacy enquiries and complaints

If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us: